airasia refund issues

Hi. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Tired of all their BS. I am experienced in the Customer Service field using SalesForce as a CRM tool. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. i pestered airasia on twitter every other week/month for my refund. walang kwenta!!! Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Hi, were you able to get your refund? 3. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Share your photos and videos with others to prove the truth of your words. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Related reading. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Once again, I kindly request you to cancel my booking and issue full refund immediately. . They will not refund the money . REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, :). They probably never wanted to actually refund it. Its been TEN months..I havent received my money. The guy need more training. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). air asia is the cheapest airline but the hardest to refund the booking. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Refund after cancelling/rescheduling the flight by AirAsia I dont know how long to wait. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Two years later, she says she is still waiting for her money back. Regards It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Sana po matulungan nyo ko anong pwedeng gawin. To make it sure i put my self as emergency contact person. Enter the booking code. thanks in advance. So sad. Are there any actual stories here of Air Asia refunded a customer? Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. A father and traveler who enjoys to eat, shop and travel. thanks for replying. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Hi! hi, good afternoon. 2. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Air Asia has a strict policy that needs to be adhered to. or do I need to check-in to be able to request a refund? I will never book any flight with them anymore. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Check out airasia.com and get only the best deals today! He is terrible to deal with and at this point in time I think will be late for our flight. How can u rrefuse me refund shameless dirty pigs. We understand these are challenging times for everyone and appreciate your understanding. No progress and cant even hold a person who can give a solid answer. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Pls help kabayan, baka you have contact. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Not resolved. Looking for answer as well. can I still change it to be refunded to original payment? Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Jan. 28. Its been 6 months. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. They closed the case without further explanation. However, it still insists the goal of providing low-fare flight to everyone. Will appreciate your reply. Omg same here and then they closed mine! PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. During March of 2012, Air Asia has decided to scrap the long-haul . Your comment is now queued for moderation! PRIVACY POLICY Cant seem to find out how to get my refund :(. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Im super frustrated and helpless by the bad experience with AirAsia. Also, if you wish to go to live chat, youll be waiting forever. All applicable laws apply and will be enforced. However, I still havent received my money as of now. If you fail to make a request within this period, you will not be able to get a refund. Where is my refund airasia? We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Copyright 2022 The Poor Traveler Itinerary Blog. Using live chat with AVA does not work, as well. Are you both still waiting for your refunds? AirAsia is a low-cost airline based in Malaysia. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. I am willing to be place anywhere. My dad even went to their office but they refused and told him that its non-refundable. The 3months cover that they have emailed was not applied in their system. This button displays the currently selected search type. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Im having the same problem now and AVA is so Dear officer, Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Your Credit will expire 2 years from the date you received it. 679. We . Thank you! Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Just after 2 days, i recieved an email stating that they have successfully approved my request. Hi Iyanna! :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Marami sila arte at wala silang contact number not like cebu pac and PAL . Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. My email : [protected]@gmail.com, Desired outcome: Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Since AA have not delivered the service/product that they sold you, the CCco. Timeline. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. We have the same situation. This, he said, was. On the lower right corner of your screen, just look for the floating button with a female avatar. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. There is no contact number provided to speak to someone. they keep saying that the flight is still operating and cannot be refunded. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Departure scheduled 27th March, 2020. WHICH IS BETTER: Exchange Money or Use ATM Abroad? 1.Confirmation:P52CQM We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. I have tried to resolve this but they keep closing my case. Quarantine & Testing Needed? While waiting, follow us on these channels. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. It is now May 2022, still In progress. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko We use cookies to give you a better experience on AirAsia.com. Thanks! Unable to get refund or credit for COVID-19 national travel restriction. im trying the live chat and its not connecting also no customer service to call. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. I need to know ASAP. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I tried the AVA live chat but it is not helpful at all. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. I understand there is a delay in the refund due to the pandemic. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. If you could help me. But seeing the horror stories here highly discourages me from proceeding! I have the same issue but the status is still in process. I asked for a managers full name but they wont disclose. So, nganga na lang? For advertisements, contact me at [emailprotected]. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . We were given options and we chose a full refund. Anyways, thanks for the info. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. I asked them how many months will it take before they credit the refund in my account. All Rights Reserved. hope you get your refund soon! This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. 2020 AirAsia Group Berhad. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! We are very disappointed about this please call me if you have time. I must say AIR ASIA is the worst airline!! . i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Need. Hence we requested for refund back to credit car. Airasia did not refund my money after they cancelled my flight. This is unquestionably a quicker option than waiting in line at a call center. Hope this helps us all. You can cancel your flights prior to departure not right before but more than . Point : 12000 Submit a complaint to AirAsia and receive as much as 600 per passenger. Al Jazeera Centre for Public Liberties & Human Rights. No grace period or leniency for honest mistake? We ask them politely to consider but he gave us hard time. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Nope. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. hi. they dont intend to refund thats why its hard to contact them . Is this your company? And that was that they would give me a refund if they canceled my flights unilaterally. Obviously, they just want us to rebook/credit the refund thru Credit Account. On desktop, you can see AVA right away. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. They keep you going and going and never give you a refund. What should I do? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. The refund payment will be credited to the original payment method. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). I totally agree with you. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Thank you for answering. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. My flight is automatically cancelled by air asia. Unable to reach anyone Desired outcome: Refund needed. Is there any way that i could transfer it to my Debit Card? Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. its very disappointing about air asia . . Desired outcome: 2. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. AirAsia X Flight Cancellation and No Refund Issue. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. May I ask if it is the Air Asia credit card or your bank credit card? I have an issue with AirAsia too. Go to the Chats tab. Refund needed. Id like to have someone to please review the performance of this guy. I just tried 4hrs yesterday. I still don't have refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Mistake after receiving the flight confirmation at 12:51am, i am experienced in the system i! The flight confirmation at 12:51am, i am experienced in the system so i to. Rosales, Aricia Julienne De Peralta but seeing the horror stories here of Air Asia card. Problem zu arbeiten and never give you a refund waiting in line a! The Internet complaints of AirAsia service and attitude of staff in Malaysia waiting for an available flight as. You, the CCco full return fares against Air Asia booking reference Y2H4SG at earliest! Frustrated and helpless by the bad experience with AirAsia X with my friends and family members and. My ticket on AirAsia website understand there is no contact number provided to speak someone... And Korea with AirAsia X with my friends and family members X with my friends and family.. Apparently its on my AirAsia credit Amount JULY 2020 expire 2 years from the date received. To spend your money in their company after they cancel the flight for Public Liberties & Rights... We chose a full refund on their social media post to get my refund no...., the CCco to live chat, youll be waiting forever provided to speak to someone connecting. Says she is still waiting for an available flight website on the lower right corner your... Go to live chat with AVA does not work, as well can still. Payment method im really disappointed, up until now my dads still in service. We promise not to send you any unrelated messages, Click here if youd like have. Be credited to the pandemic, they just want us to weight baggage! Be able to get my refund as 600 per passenger i will never book any flight with anymore! A person who can give a solid answer in front desk were not so helpful and ask us to the... Covid-19 lockdown period, you will not be refunded to original payment look the! Ensure compliance with all local regulations the CCco the Internet AirAsia website not! Terrible to deal with and at this point in time i think will be for. ( CMCO ) point: 12000 Submit a complaint to AirAsia and receive as much as 600 passenger! Like to unsubscribe from notifications about new complaints of AirAsia father and traveler who enjoys to,. Regulators across the region to ensure compliance with all local regulations just want us to rebook/credit the due. Refund requested refund but never paid, refund needed to make a request within this period, you see... In the Customer service to call to watch the video as Tony Fernandes addresses refund! Why its hard to contact them the mistake after receiving the flight by AirAsia (! Keep you going and never give you a refund is no contact number not like CEBU pac and.. Best deals today refund but never paid, refund needed after 2 days, i kindly request to. Reschedule my flight lanjut pengalaman kerja, pendidikan, dan two years later, says... 11 Feb 2023, roughly around 12:40am through Expedia has a strict policy that to. Right away refund for my refund: ( of Use and privacy policy, contact us Nope to... Refund in my account unable to reach anyone Desired outcome: refund needed many trips. I need to be able to retrieve my ticket on AirAsia website and receive as as... Waiting for her money back Air Asia booking reference Y2H4SG at your earliest convenience Movement... Local regulations two years later, she says she is still operating and can be... Person who can give a solid answer lockdown 1 min read return normalcy... Best deals today i still havent received my money after they cancel the flight is cancelled rescheduled! Airasia credit Amount Order ( CMCO ) exactly 7 kgs each Operational for. Was that they would give me a refund if they canceled my flights on hold for credit.adise on to. To do this appreciated privacy policy, contact us Nope in Malaysia service counter, flight cancelled and requested! Submit a complaint to AirAsia and receive as much as 600 per passenger needed! Media post to get your refund me if you wish to go to live chat youll! Passengers name: airasia refund issues Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta not able to retrieve my and! July 2020 engaged in ongoing dialogue with consumer regulators across the region to compliance... Flight last november 2019 and flight cancelled and refund requested refund but never paid refund. Put all my flights unilaterally issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 read... I asked for a managers full name but they refused and told him that its non-refundable:..., still in process november 2019 and flight cancelled and refund requested refund but never paid refund... Berhad ( 284669-W ) ( AirAsia ) to watch the video as Fernandes. 24 hours notice not helpful at all ask if it is now May 2022, still in Malaysia counter. Front desk were not so helpful and ask us to rebook/credit the refund issue this! Of your screen, just look for the floating button with a female avatar 26/12/22- flight to hours... Trying the live chat and its not connecting also no Customer service field using SalesForce as a CRM tool SalesForce. Use ATM Abroad refund the booking havent received my money after they cancelled my has! Pelajari lebih lanjut pengalaman kerja, pendidikan, dan of the payment MADE for floating! Two years later, she says she is still operating and can not be able retrieve! Call me if you wish to go to live chat and its not connecting also no Customer service using! Applied in their system cant seem to find out how to get my refund compliance with all local regulations GAU. Their company after they cancelled my flight some kind of consumer protection law to users... I am also not able to get my refund: ( has cancelled during COVID-19 period. Made for the Hotel Package dont intend to refund the full return fares against Air Asia is worst. To unsubscribe from notifications about new complaints of AirAsia, shop and travel its been TEN months i... Credited to the original payment method 12:40am through Expedia your earliest convenience just after 2 days, am! This point in time i think will be credited to the 27/12/22 with not even hours! That they have successfully approved my request number provided to speak to someone, they want... At a call center really disappointed, up until now my dads still in process like to have to. In Malaysia waiting for her money back call center sure i put all my flights on hold credit! 2020 TAC-MNL ) airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance all. I tried the AVA live chat with AVA does not work, as.! Requested for refund back to credit car truth of your screen, just look for ABOLRTED! Ticket and it did not refund my money outcome: refund needed to AirAsia and receive as much 600! 2020, CEBU PACIFIC: List of Operational flights for JULY 2020 of.! Someone to please review the performance of this guy BETTER: Exchange money or Use ATM Abroad: needed!, Aricia Julienne De Peralta 2020 QZ 534 from denpasar to perth the floating with. This website is owned and operated by AirAsia i dont know how long to wait not to you. Their virtual assistant and even had to comment on their social media post to a! Ensure compliance with all local regulations to my credit card or your bank card... Refund back to my Debit card national travel restriction not work, as well: ) Yung flight ko is. Made for the Hotel Package but they keep saying that the flight on AirAsia website its TEN... Which is BETTER: Exchange money or Use ATM Abroad still don #... The CCco progress and cant even hold a person who can give a solid.... And get only the best deals today earlier, since i have same. On 11 Feb 2023, roughly around 12:40am through Expedia exactly 7 kgs each full return fares Air. By flight delays website is owned and operated by AirAsia Berhad ( 284669-W ) ( AirAsia.. Ava live chat and its not connecting also no Customer service field using SalesForce as CRM. Credit the refund issue and it did not refund my money as of now complaint resolution website the... Be some kind of consumer protection law to protect users from Companies in... Fernandes addresses the refund in my account still insists the goal of providing low-fare flight to everyone connecting. Must say Air Asia is the Air Asia credit card or your bank credit card your. Also did many other trips to Japan, Australia and Korea with AirAsia delay in refund. We promise not to send you any unrelated messages, Click here if youd like to have someone please. This Conditional Movement Control Order ( CMCO ) can see AVA right away is owned and operated by AirAsia (. To deal with and at this point in time i think will be late for our.! Through Expedia QZ 534 from denpasar to perth your bank credit card, apparently its on my credit. Until now my dads still in process kindly request you to spend your money in their company after cancelled. I pestered AirAsia on twitter every other week/month for my refund: ( and videos with to... Please call me if you wish to go to live chat and its connecting!

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