buyer says package not delivered mercari

. Are we going to loose out on a $100+ and have to refund this guy? I have even called Mercari and left a voicemail to try to get my money back. Press question mark to learn the rest of the keyboard shortcuts. The buyer had one negative as a Seller. I typically dont as I dont want to come across as pressuring to get a quick rating. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The end result is usually requesting for a refund or getting an exchange. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Some buyers do claim this as a scam, but this is truly not always the case. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. FIX: I just waited a week and the funds were released to me Mercari is not responding. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To keep you safe, we ask that all transactions take place in the app. I contacted the seller and they insisted I wait a few days. Please ensure you are following current standards to ensure your package is eligible. . The title says it all. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Internet was a no go.I am at the Post Office to see whats up. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I have the tracking number though, and it says the package was . Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Your IP: Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Mercari is not as "buyer friendly" as eBay. Very likely to be actually delivered today and will update in tracking. It will take longer to get paid, but Mercari will eventually have to release your funds. Had this happen a few weeks ago. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Jeeze. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Buyers are aware of having three days to rate, so I prefer to be left alone. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Never have I had a buyer complain, they respond with a thank you and a quick rating. But it appears as if everything is in order now. 'In honor of imnotlegolas for starting this subreddit. It still says the package is being shipped because it said it was via FedEx. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. 'In honor of imnotlegolas for starting this subreddit. Their customer service does not help sellers. Create an account to follow your favorite communities and start taking part in conversations. I really feel this could be a scam. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The seller received an automatic rating and payment and I have still been without my iPad. Option 1. I wouldnt . I always do, "hi there, just saw your item was delivered, I hope you love it. 1099-K Reporting and Disclosure Information. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. 178.62.122.70 The sale was almost $200. I checked the buyer ratings before shipping and they had good ratings - things looked good. That's shitty the buyer seems genuine so I'd hate for this to be the case. The police could ask for that to help find the thief. Privacy Policy. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Thanks to all that responded, very helpful! The sale was almost $200. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I contacted customer support and told them it was delivered. I contacted Mercari multiple times, nothing got put on hold. Not likely. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Ah, ok. Wait 48 hours. Internet was a no go.I am at the Post Office to see whats up. 5 Common Mercari Scams & How To Avoid Them. Items that are not claimed within 10 days will be destroyed. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Package was delivered yesterday. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Show more Is Mercari Legitimate? Cookie Notice Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Not happy. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I'm not sure what else I can do. This website is using a security service to protect itself from online attacks. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Press J to jump to the feed. I was really worried about this situation. very good point. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 1. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Is this a scam? ', Press J to jump to the feed. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I despise Mercari and will never use them again! I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. As long as the tracking shows delivered to the same zip code, you are in the clear. In some cases packages say delivered while they are still in transit. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. My buyer claims they didn't revive a package UPS says was delivered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Five days after I reported not receiving the package, Mercari still has not responded. Anyone have any advice has to what to do? edit: Also whoever is downvoting alternative opinions ,you arent helping. Performance & security by Cloudflare. As long as the tracking shows delivered to the same zip code, you are in the clear. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Shipping claims can take up to 2 weeks to resolve. Any ideas on how to handle this? In select areas, you can choose to have an item delivered via our Mercari Local service. Checked everywhere and there was no delivery. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The next step is tell the buyer I will be calling their local PD to report it. thanks ! Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I shipped out a piece of jewelry. The tracking number says delivered on my end. I would personally be a bit annoyed. Thanks . The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Thanks for the tip! I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Create an account to follow your favorite communities and start taking part in conversations. Verify the shipping address on your order confirmation. I personally use eBay but my husband has been experimenting with Mercari. **However, I was never given my payment. Press question mark to learn the rest of the keyboard shortcuts. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. After doing some research and reading some reviews I decided I would stay far away. Date: September 24, 2021 08:21AM Reddit and its partners use cookies and similar technologies to provide you with a better experience. Therefore, if your order is lost or damaged in transit, you should be protected. Annoyed. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? ', Press J to jump to the feed. and our This seems to be a scam, similar to what happens on ebay. New to mercari love the community already. This actually happened to me except I was the buyer. I insured the package at full value. I was also charged the incorrect amount of money. Click to reveal Michelle Wilson - November 8, 2021. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So, I go into my post office and talk to the clerk. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I shipped out a piece of jewelry. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. This a-hole was trying to scam me. The tracking shows as delivered. The third arrived a few days after the window closed). The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. For more information, please see our PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Update: the buyer informed me today that the package arrived. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Look around the delivery location for your package. New to mercari love the community already. This happens sometimes, it gets marked delivered a day or so before. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Definitely wont glad I never have in the past too. thanks. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. If mercari does put a hold on anything will it be after the rating time limit express? Im almost sure too that the right person received it or else I probably would have received a message. Please contact me back after you talk to your local USPS". Always do this as the seller. It will take longer to get paid, but Mercari will eventually have to release your funds. yes I definitely wont. On hold with USPS now to see what they have to say. Cloudflare Ray ID: 7a16556a0c7c770d The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. 2. I ordered an iPad through Mercari and the seller offered free shipping. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I've had 2 sales on Mercari and both were purchased by scammers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. As a buyer I would be fine with that. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. New comments cannot be posted and votes cannot be cast. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. While I've searched the sub I was still curious. The action you just performed triggered the security solution. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. They often extend the time on the buyer's side before auto rating completes. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I have this happen all the time. this is a question and various opinions are valid and necessary. Mercari does offer a $200 shipping protection with each order. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Posted by: Bill in NC. I checked the buyer ratings before shipping and they had good ratings - things looked good. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. That was 5 days ago, and after several more messages Mercari has yet to respond. You can email the site owner to let them know you were blocked. This buyer does more selling than buying from looking at their reviews. My husband and I are relatively new to this scene. Tracking shows delivered. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Buyer supposed . Weve got you covered. Thats scary and awful. The seller had over 300 ratings so I believed that they were trustworthy. Mercari takes about 2 days to respond. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. The title says it all. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession.

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