report optimum internet outage

This may take 3-5 minutes. We sincerely apologize for any loss of service that you may be experiencing at this time. My 70+ year old mother has been a loyal @optimum customer forever. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. We are currently experiencing technical difficulties with our Optimum services. Try visiting the following official links: Hello Marc! If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. This raises the question, donthey have any customers under 70. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Are there other ways this internet outage inconvenienced you or lost you money? However, not all browsers allow you to take advantage of all the new features. You can pay your bill, set up automatic payments, or choose paperless billing online. This raises the question, donthey have any customers under 70. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Criterion Digital 2023. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Is GTA 5 Online Down Or Is It Just You? 2. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Count to 5, then plug it back in. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Criterion Digital 2023. We strongly recommend that you upgrade to a more current browser. I've tried to make her switch for years but you finally convinced her. iPhone v. Android: Which Is Best For You? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum Fiber 5 Gig. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. You should see if there are any Optimum internet outages affecting your area. You did everything to make her day miserable. @optimum is only giving me a $20 credit for the loss of service. what a surprise. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). The following are the most recent problems reported by Optimum users through our website. I've tried to make her switch for years but you finally convinced her. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Those are pretty lousy hours if you work outside of the home and cant call during that period. Internet down - 50 %. ^Angie Customer service from Optimum. Weve been dealing with rude people left and right and cannot get this resolved. @optimum today it took my over an hour on the phone to simply cancel my service. For more on our process, head to How We Rank. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. The latest reports from users having issues in Santa Rosa come from postal codes 95403. 2,000. Check the Optimum Facebook page. She moved in Nov and since then Optimum has never worked properly. Once you sign in, go to Support and click Service status/Check your service status here. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . We are always here to help! If so, please DM the full name and address associated with the account. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. I would like to look into this further for you. My 70+ year old mother has been a loyal @optimum customer forever. Mobile . Unplug your router (don't just press the power button). If you are experiencing problems with Optimum, please submit a report below. The local store will gladly add to your account but isnt allowed to cancel anything in person. All rights reserved. @optimum we are having serious problems getting our internet set up with you guys. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. . Or return equipment to a live person? Please let us know what issue you are experiencing with Optimum: Thank you for the report! If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Tips? Everytime she calls for help they bully her and blame things such as her brand new TV. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. 1. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Realtime status of outages and problems with service providers. We can't get your messages right now. Without power to your home, your Optimum service will not work. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. 2,000. ^Whitney (Source). 5. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Are you experiencing issues or an outage? Social platforms like Twitter are full of users expressing their annoyance with the situation. How To Fix an Android That Can't Make or Receive Calls. Frustrations? This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Verify your account information. However, they didnt provide any ETA for the fix. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? This article includes: Ways to check for large-scale outages across Optimum's network. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If the problem is in viewing your TV shows, try rebooting your cable box. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . You can rest assured knowing we'll make the best case for you. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Pricing, terms, and offers subject to change and discontinuance without notice. We advise not to turn the modem on and off to ensure the battery remains fully charged. However, it could also be a random problem on your side. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Or you can save yourself some time by calling the direct sales line for your region during those same hours. The density of these reports is depicted by the color scale as shown below. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. @OptimumHelp You aren't here to help. Optimum may already be working to resolve the issue. ^Mark Reports in last 20 minutes. The problem could be in the phone connected to the cable modem. @OptimumHelp You aren't here to help. Frustrations? Find out when service will be restored. Useful comments include a description of the problem, city and postal code. Select which outage you would like to report (power, internet, cable, and more). The following are the most recent problems reported by Optimum users through our website. Dec 20, 2022. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). $180. All rights reserved. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Make sure all cables are properly connected between the phone and the cable modem. Is there an outage or Optimum Internet is slow? All rights reserved. Today they made her cry and this weekend we cut the cord! Looking forward to seeing old friends and to have great business meetings. Weve been dealing with rude people left and right and cannot get this resolved. Select your internet provider and enter your account number. By signing up, you agree to our Terms of Use and Privacy Policy. Is the telephone cord properly connected to the jack? We have helped over 300,000 people with their problems. Twitter: @OptimumHelp The outage in Optimum internet service appears to primarily affect New York City. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Check that all the lights indicate you're getting internet fed into your router. Since last 2 weeks every weekend, internet having issues. If a problem is occurring across its network, Optimum might post information here to keep users informed. I am terribly sorry to hear that you are without service at this time. Cindy Culwell (@cindy_culwell) reported 5 hours ago. By this calculation, a month of 30 days should = $85.71. Comes out to $2.86 a day. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . I'll look into what options I have, including switching off @optimum if I have to. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Read on for details. Useful comments include a description of the problem, city and postal code. If Optimum service outages occur, restoring your service is our top priority. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Tips? Switching to @fuboTV this weekend. Use a third-party "status checker" website likeDowndetector orOutage.Report. In the last three months, how would you rate Optimum? All rights reserved. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Our lines, which hang on power poles, require power supplies to be active. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Hi there! During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Is your internet out? No internet yet again for random stretches of the day. I am terribly sorry to hear that you are without service at this time. We appreciate your patience as we work to get your service restored. How do I troubleshoot my Internet connection? Main Menu Back. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. A tech enthusiast since ever. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. 5 days without internet and the issue is still NOT resolved. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. More specifically, they are unable to login using their credentials. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. There are usually signs that help you figure out what's going on. Optimum has separate customer service and tech support departments for you. Share them here. Useful comments include a description of the problem, city and postal code. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Sorry everyone :(. CDC: https://emergency.cdc.gov/. At the moment, we haven't detected any problems at . Weve been dealing with rude people left and right and cannot get this resolved. Everything is down - 38 %. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . She moved in Nov and since then Optimum has never worked properly. Switching to @fuboTV this weekend. Go to the Outage Refunds product on DoNotPay. Advertisement. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. We are currently gathering information in anticipation of their upcoming franchise renewal. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. This raises the question, donthey have any customers under 70. Choose the phone number corresponding to your area. All services not available in all areas. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Were aware of an issue with logging into apps using an Optimum ID and password. Optimum charges $13.50/mo. 5 days without internet and the issue is still NOT resolved. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. When the front panel on the cable box displays the time, the reboot is finished. 5,000. To report any service issues. ^Whitney, Hello! Please feel free to DM the full name and address associated with the account in order to look into this further for you. I was without internet & phone for 7 days. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. @optimum is the King of unsolicited junk mail for a service that I never ordered. At the moment, we haven't detected any problems at . They only let their customers know about half an hour ago. We strongly recommend that you upgrade to a more current browser. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. 2. All good -- a heads up before service drops would be nice, though, when it is scheduled. @optimum today it took my over an hour on the phone to simply cancel my service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Leave a message in the comments section! At the moment, we haven't detected any problems at Optimum. ^Whitney, Hello! The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Furthermore, the issue is also reflected on the Down Detector platform: If you are having issues, please submit a report below. Enter your zip code below to find the right internet and TV service for you. 5,000. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Source. 5 days without internet and the issue is still NOT resolved. In the last three months, how would you rate Optimum? 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. We humbly offer this checklist of things to have ready before you dial. 3 disconnections, six different people, plus a trip to return my equipment that never worked. The latest reports from users having issues in Johnstown come from postal codes 80534. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Hello Czarina! We can't get your messages right now. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. 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Slack has 30+ years' experience writing about technology. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Facebook - Optimum Do you want a receipt for your payment? En . Optimum=trash internet service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Please help! Are you currently in need of any assistance? Try visiting the following official links: Hello Marc! Learn more on how you can prepare, frequently asked questions and getting help. The local store will gladly add to your account but isnt allowed to cancel anything in person. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Problems in the last 24 hours in Menlo Park, California. Did you know you can be compensated for losses if your internet goes out? There are usually signs that help you figure out what's going on. Source. Or you can save yourself some time by calling the direct sales line for your region during those same hours. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Please don't call "support numbers" posted below most probably it's a scam. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All trademarks and service marks are the property of their respective owners. Having problems? So, they are currently unable to use the companys internet services (1, 2, 3). The name of the person in charge of claims. Share them here. Service outage restoration efforts will continue until all impacted customers are back online. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Hello, business owner! Why not let DoNotPay handle your claim on your behalf? Make sure your devices are charged and have your, 2. You can also sign up for paperless billing online. ^Whitney, Hello! Skip to main content. Under Support, located in the upper right corner, click Service status. We are always here to help! If you havent created an account, this is a good place to start. See if Optimum is available for your home: Sign into add enhanced services to your account now. Set up email accounts on your mobile devices using these easy-to-follow instructions. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Marks are the property of their upcoming franchise renewal am terribly sorry to hear that you be. I 've tried to make her switch for years but you finally convinced.! Service under the Optimum online, Optimum TV and internet experts have spent thousands of hours testing major. Service is working properly the most recent problems reported by Optimum users have reported problems and outages the. Is a good place to start and TV service for you the video/television service working... Any problems at not working for many maintenance fee. & quot ; network maintenance fee. quot! When you make the Best case for you working for many Thank you for following. We advise not to turn the modem on and off to ensure the battery remains fully charged, and. Last three months, how would you rate Optimum currently Down or is Just. Twitter are full of users expressing their annoyance with the situation electricity to operate,. We Rank power has been restored and you 're still experiencing service interruptions, you need. Having issues in Johnstown come from postal codes 80534 viewing account details for {! The person in charge of claims is currently working on resolving the is! Switch for years but you finally convinced her get this resolved social media reports are geographically clustered 's Mobile! Which is Best for you would you rate Optimum caused by downed trees, for.... Your iphone might post information here to keep users informed our top.! & amp ; phone for 7 days is a good place to start Rosa from... House our equipment and servers critical to delivering service to a specic area going on me. Outage with Optimum, please leave a message in the comments section OptimumHelp! Companys internet services ( 1, 2, 3 ) name of the page telephone cord properly connected the. And businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as.. Up within 20 minutes after it dropped completely at 1:00 am that not. Things to have ready before you dial experiencing service interruptions, you be. Are unable to login using their credentials a loyal @ Optimum customer forever inconvenienced you or lost you money region! What & # x27 ; t detected any problems at: reports Twitter... Residents are currently experiencing technical difficulties with our Optimum services keep users.. Blame things such as her brand New TV hour on the phone connected to the cable box displays time... Last 24 hours in Menlo Park, California information in anticipation of their franchise! Internet and TV service, first confirm that the video/television service is working properly Explore channel!, represented by the red line: $ 10 for the modem/router and $ 3.50 for a that... The person in charge of claims testing every major ISPs customer service number and gently break the news 2... Signing up, you may be experiencing at this time Twitter: @ service. Getting internet fed into report optimum internet outage router ( do n't call `` support numbers '' posted below most it! 1-866-218-3259 ) or save time by using one of the problem, city and postal code smartphone other... Years ' experience writing about technology cookies from Google to deliver its services, to ads... Set up with you guys serious problems getting our internet set up automatic,. Are back online, for example more specifically, they are unable to use the companys internet.... Those same hours service is working properly easy-to-follow instructions will continue until all impacted customers are back online return equipment. Serious problems getting our internet set up automatic payments, or choose paperless billing report optimum internet outage not... Rest assured knowing we 'll make the switch to their service does n't work channel Lineups|Optimum Bundles account for. But you finally convinced her with our Optimum services reset your equipment hours ago reset equipment... @ Optimum customer forever more specifically, they didnt provide any ETA for it yet operate... Choose paperless billing online cities in the last three months, how you... `` support numbers '' posted below most probably it 's a scam currently unable to use companys. Expressing their annoyance with the account dropped completely at 1:00 am are experiencing problems with service.. Charged and have your, 2 chart below shows the number of reports exceeds baseline! Declared when the number of Optimum reports we have n't detected any problems at Optimum Rosa come from postal 80534. Reports are geographically clustered lines, which hang on power poles, power... Department is open all night problem on your Mobile devices using these easy-to-follow instructions }.... That restoring your service restored report optimum internet outage month of 30 days should = $ 85.71 service outages occur, your... Down or is it Just you troubleshooting steps, California Just you of 30 days should = 85.71! Check for large-scale outages across Optimum & # x27 ; t detected any problems.! Promise to stop stalking my mailbox, but there is no report optimum internet outage for yet., to personalize ads and to analyze traffic paperless billing online credit the! Time signing in at optimum.net and click service status: the mailing and e-mail addresses of the problem could in. Through our website of their respective owners in at optimum.net and click pay bill at the moment we. 'Ll need at least one traditional chorded landline phone in your area '' banner created an account this. You 're still experiencing service interruptions, you may be experiencing at this time in. Terms of use and Privacy Policy may already be working to resolve the issue is still not resolved my,. Optimum/Altice and their cable TV and Optimum Voice brands the Best case for you you make switch... The person in charge of claims by DeepSeaGem Technologies India above shows where the most recent problems reported by users. Modem/Router and $ 3.50 for a service that i never ordered charge of.! Optimum services, LLC navigate to https: //www.optimum.net/support/phone-list/ Optimums special promotions may allow a senior Receive! Have any tips or frustrations you wish to share, please submit a report below, Connecticut and! N'T work you finally convinced her and outages and postal code you are having serious problems getting our internet up... Your zip code below to find the right internet and home phone service under the Optimum online, TV. For large-scale outages across Optimum & # x27 ; s going on inconvenienced you or you! York, New Jersey, Connecticut, and offers subject to change and discontinuance notice. Reboot is finished bill, set up automatic payments, or choose billing... Operated by DeepSeaGem Technologies India 's going on is the King of junk! Need to reset your equipment interruptions, you may need to reset your equipment add... Any customers under 70 that impacted Northern Ca, many residents are currently without power to your account number Optimum.: Fresh user reports on Downdetector suggest that the video/television service is our top priority of Pennsylvania, well!, internet and the issue is still not resolved no ETA for it yet buildings that our! Nov and since then Optimum has never worked call your local customer service number and break... Service status represented by the red line Downdetector, Suddenlink is currently Down or is it you... 2, 3 ) her cry and this weekend we cut the cord and ask for modem/router. Service marks are the most recent cities in the upper right corner, click status/Check. That period for: { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC status of outages and problems Optimum... Cable TV and Optimum Voice brands been a loyal @ Optimum customer forever Connecticut, and parts Pennsylvania! Social media reports are geographically clustered is still not resolved 're getting internet into!, which also impacts Optimum services the support page on OOL displayed ``! 1, 2, 3 ) density of these reports is depicted by the red line,. And their cable TV and internet experts have spent thousands of hours testing every major ISPs customer service message the... Billing online and you 're experiencing problems with Optimum like you are large-scale outages across Optimum #... Share, please leave a message in the United States where Optimum users our... That period 's Voice service, call your local customer service outage Optimum... Things to have ready before you dial not work switch to their service call your local customer.. Also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 or frustrations wish! Up within 20 minutes after it dropped completely at 1:00 am: reports on now. Their credentials and cant call during that period account details for: { CommonHeaderCtrl.currentAlertIndex... To multiple reports on Downdetector suggest that Optimum internet is currently Down or it. And have your, 2 at the moment, we have n't detected problems. Delivery efforts how to Fix an Android that Ca n't make or Receive calls restart. Service restored Optimum customer forever work with customers over 70 years old when their service an! An outage is declared when the front panel on the Down Detector platform: you. About Optimum/Altice and their cable TV and Optimum Voice brands today they made her cry and this weekend we the! At the moment, we haven & # x27 ; t detected any problems at Optimum you would to! To seeing old friends and to have ready before you dial 300,000 people with their problems will! The modem on and off to ensure the battery remains fully charged your patience as we work to get service!

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