roto rooter bbb complaints
We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. There is no possible way they have a legitimate 4.8 stars. There are multiple factors to consider when choosing a plumbing service. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. He replaced five feet of pipe with copper pipe. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. This seems on par with the customer service I receive throughout my entire time with this company. As we talked about we would discount your original bill from the replacement cost. Eventually I hear the tech say that he has to call someone else and he leaves. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. kichen sink can't be used because down under the sink water is leaking. Again, nothing but excuses. Not wanting to mess with RR again, I call EcoPlumbers. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. A link has directed you to this review. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. BBB is here to help. We got another plumber to go out. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. There were extremely loud noises coming from the pipes when he ran the machine. I'll update when I'm done screwing them over. I will be disputing this charge with my credit card company. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! So, he cabled again under the original service warranty. Customer agreed on getting $75 credit back on card. He quoted $750, and the other plumber charged $229. If the drain wasn't fully clear. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. How can they keep on ripping people off like that. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. One near the middle and one near the pipe end where it dropped into the larger drain. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Happened to me too. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. This comment was posted by a verified customer. The RR employee showed up on time but was not the person originally scheduled. I then thanked him and headed to the coast for the weekend. There was very little clean up and it was done. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. and it was the most ridiculous estimate I'd ever seen. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. There was no water remediation for this customer. When you are charging 863.57 you should at least stand behind your work for 41 days. Which is not code but would do it since that is what you prefer. BBB reports on known marketplace practices. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Share your photos and videos with others to prove the truth of your words. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Mr. Rooter was founded in 1970 and began franchising in 1972. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. They really care a lot about their customers' needs. the ads say 24/7 but it's NOT! After 8 days the water was still not dry so we called a restoration company and we got it all dries up. I have gotten the Invoice #91926 on 12-10-2022. Need to find a different location? So your cost would be about $800. 02/14 . This will surely increase the credibility of your complaint. . I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. The local serviceman resolved my issue. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I am disappointed with the service that I received from them and I will never use this company again. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Tristian had attempted to clear the drain from the basement. HIRE SOME ONE ELSE. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. 1. For your reference, reasons for rejection are included below. We are not asking for a full refund of all the services. I called Roto-Rooter to my house to unclog a pipe. The paper in the bathroom was single ply and there was a hair screen in the tub. Customer Reviews are not used in the calculation of BBB Rating. The stains would not fade. "Hello ****, this is Ted at Roto Rooter. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. To date no additional water damage has occurred. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Not true! BBB Business Profiles may not be reproduced for sales or promotional purposes. If you have an issue on a Sunday, save your time and dont call them. The neighbor choose to get someone else. Backed Up Sewer Line / Unethical Practices!!! Plumbing, unclogg toilet, lied about findings, over billed. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. We called again today, and the plumber stated there would be a 40.00 minimum charge. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Unsubscribe easily. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I called a local service who came to my home on 2/02/23. The charge 2800.00 for labor alone to replace one straight pipe! They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. August 10, 2022, I called rooter rooter 3-days ago. Everything about this interaction felt robotic and not genuine. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. This was to be at 0900. We also ensure all reviews are published without moderation. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. 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