marta mobility customer service
Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Mobility Fares pageto learn more about paying for MARTA Mobility. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Additional companions will be allowed on a space available basis. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. We don't offer Reduced Fare versions of any of our pass programs. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. view details. Customer gets off work or finishes school or appointment at 4:00 PM. MARTA Police (Non-Emergency) 404-848-4900. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. MARTA Cobb Transit Service: CobbLinc | Cobb County Georgia MARTA - Metropolitan Atlanta Rapid Transit Authority Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Student Program (K-12) Group Discount. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Five Points Lost and Found Office is temporarily closed. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Interview Questions (2023) | Glassdoor The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. . Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Assistance for TDD Users: (202) 366-0153. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Customer must arrive at work, school or appointment no later than 8:00 AM. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Customers must have correct fare immediately upon boarding in order to ride. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Customer zip code, which is the password to access the automated system. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. 2424 Piedmont Rd, NE 30 Alabama St., SW A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title 2424 Piedmont Road, NE Train Hours. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). 2. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. http://www.itsmarta.com/ride-with-respect.aspx. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. MARTA Reduced Fare Office The PCA may either be an employee of the customer, a relative, a friend, or a care provider. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Atlanta, GA 30324. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. To view the full code, please visit Card or the customer must pay cash. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Solicitation or selling goods or services without the express permission is prohibited. breezecard.com. No-Shows that are not within the customers control will not be counted against the customer (i.e. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. If you were issued a permanent card, your eligibility expires three years from the date of issue. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. A MARTA Mobility Service Agent will explain the service and/or mail an application. Is a shared ride, advanced reservation mode of public transportation. MARTA Police (Non-Emergency) 404-848-4900. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Police (Non-Emergency) 404-848-4900. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. MARTA Customer Experience. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Mobility. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Where can I purchase bus passes? Cards MUST be turned in immediately for a re-placement at no cost. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Simply tap your card on the Breeze target wherever your riding. Mobility Fares - MARTA Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Rail stations have both elevators and escalators. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Mobility Fares - MARTA MARTA is a stable in Atlanta and people stay with them till retirement. Benefits and job security are a plus also. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Regular Breeze Cards are not accepted for Mobility certified customers. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Bus times vary by individual route, so be sure to check the schedule for your specific route. Customers are allowed to bring bikes on buses that are equipped with a bike rack. No commercial or large-size carts, or dollies unless collapsed. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Mobility Fares. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Atlanta, GA 30324 Atlanta, GA 30303. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Please be advised Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority If the visitors disability is apparent, this documentation is not required. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Visit our Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. A MARTA Mobility Service Agent will explain the service and/or mail an application. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. MARTA University Program. Vehicle number and operators name, if applicable Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. MARTA Police (Emergency) 404-848-4911. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Customer Guides and other written materials are available in alternative formats. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. 2. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The customer may write a letter requesting an appeal to: The application allows for the following online: Employees can view and update personal information, submit . Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Get to Know MARTA. Requests to suspend subscription service must be made at least thirty (30) days in advance. We apologize Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Mobility Guide - m.itsmarta.com Partnership Program. If known, nearest cross streets and easily identified pick-up points. 2424 Piedmont Road NE EXAMPLE: Customer prioritizes the Pick-Up Time. Local, Express, . Same day cancellations are cancellations made on the date of travel. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Transit; Please indicate if no return trip is necessary. The fax number for Mobility Eligibility is 404-848-6900. Customers with inoperative wheelchairs cannot be transported. Should an application be denied, the applicant has the right to appeal. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. The assigned Mobility bus is scheduled to arrive during this time. Customers are responsible for providing access to gated communities or secured complexes. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. for any inconvenience. to request that an application be mailed or emailed to you. 2424 Piedmont Road, NE The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Operators are not permitted to handle service animals. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority Failure to cooperate with safety related policies may result in injury or loss of service. Customer Name (first and last) or Customer Identification Number. For this reason, different types of eligibility that have developed in the transit industry, including: For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. The CCR will make every effort to accommodate requested pick-up or drop-off times. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). MARTA is smarta! When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Customers may travel with one companion. MARTA - Metropolitan Atlanta Rapid Transit Authority Click here to download the Mobility/Paratransit Application. Visit our MARTA Mobility page to see the qualifications for this service. Using tobacco or electronic cigarettes or vaporizers is prohibited. Mobility Bus Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA Transit; MARTA Service . Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. The fax number for Mobility Eligibility is 404-848-6900. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.).
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