splashtop mouse not working

I was about to start digging into Citrix settings. Thanks! unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. And the down arrow button on the right hides the toolbar. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Solution 2: Relaunch Elements Organizer Close Elements Organizer. You can edit the tracking speed, edit cursor size and color, and more. See all Splashtop remote access and remote support solutions. I realized I messed up when I went to rejoin the domain Click the Hardware tab, and then click Device Manager. I hope that it will be a "moo point" by then anyway. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. I see that type of response, but I don't reply to them because they are not in my post thread. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! Use the Invite Technicians button to invite additional technicians to your account. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). Seem like what you have done in the video is exactly as described. If any readers can provide advice for Mac please leave a comment! Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. I thank God everyday you were born. and should just immediately switch to the RDP terminal session. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Step 2. Remote Mouse Free offers users excellent functionality free of cost. However, if you'd like a free alternative, we have mentioned one in the article itself. This means the IT department or company managers also have the same sort of computer access they have at a physical office. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. (LogOut/ If the problem were to persist and you needed something to help you i said "can't you use VNC?" Step 3. ", you agree to it. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Let the device recharge and then turn the device back on again. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. So, can any other Splashtop users verify that this scenario works? Right-click on each mouse and choose " Update driver .". At that point, I knew I was in for a long week. Below is the fastest and most efficient way to configure this option. After that, all you need to do is plug in your mouse and it should start working! You were WRONG. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. It's a two part server/workstation software enabling for remote USB and found it here: I decided to let MS install the 22H2 build. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. At least that almost makes it possible to use the system. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Microsoft MVP: Office Dev On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. THAT is why your response frustrated me.Gregg. Thanks. (LogOut/ Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question And what are the pros and cons vs cloud based. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. Today I finally had time to google wtf made the cursor disappear. This is indeed helpful, thank you so much. In the upper right you can access your account information and subscriptions. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. OMG!!! It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Mouse Lagging and Beeping Sound "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. What are some of the best ones? Your daily dose of tech news, in brief. Before doing anything, make sure the issue isn't a temporary one. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. 1. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. After LastPass's breaches, my boss is looking into trying an on-prem password manager. The cursor only appears while in the ribbon. To fix the issue, uninstall that update. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Step 1. Options are to Reject after the request expires, Allow after the request expires, or Off. My tablet and computer are on the same local network. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Keep pressing and holding for up to 10 seconds (until the device turns off). On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. AnyViewer is a safe and reliable remote access software for Windows. "), and they kept focusing on that point, which is what made me so angry. Reinstall Google Chrome and try again. If it continues to crash, try one of the additional fixes below. Youll get unlimited remote access to your computers at any time, from anywhere in the world. Splashtop recently released update versions. Simply close the app, and it should work upon opening it again. I love getting comments like yours. You just don't get it. File transfer is supported in version 2.6. Splashtop remote access and remote support solutions. Splashtop wired xdisplay not working is a very common issue for Android OS users. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Check through the settings and adjust any you want to change. After a second, your iPad will be screen mirrored onto your computer. 2) Select your language preferences, and click Next. Look for the "+" SOS icon when you start the app and tap it. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. You will see a screen that looks like this where you enter the users 9-digit code. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Any way to make it not dissappear. That's useful clarification. Sometimes an error message will appear, and sometimes it won't. Sound Choice to output sound over the remote connection only, on this computer only or both. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. This also works for the issue of a black box around the mouse pointer in Remote Desktop. Cookie Notice Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. RDP is NOT open to the Internet in general). Lock the streamer settings using Splashtop admin credentials. Haha, you get the award for the most enthusiastic reply posted on my blog. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Do the cursor settings go back to the original settings? Open the app to see if Splashtop runs as intended. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Change). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes No AM ambercalm Replied on October 4, 2016 I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Thanks for bringing this to our attention. Starting the session from a mobile device is very similar to starting from a computer. Since the mouse is usb connected, there will be no problems with sharing the device. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). The image below is my Win 7 VM. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Keep your computer ON and make a successful connection, then shut down your computer (power off). Apply, and voila, the cursor is visible again and the remaining pointers are still white. However, it is not a default/standard feature included with all Splashtop plans. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Then via the Browse button below select the cursor file beam_r.cur. Learn how your comment data is processed. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Right-click on entry for the mouse you're troubleshooting. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. here it is how to use remote desktop mobile application to control a computer. Hi Team, mouse click not working on desktop but works on task bar and elsewhere. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? See Software Compare Both. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Your Lock the remote computer's keyboard and mouse while in session. For example, you can set the right click to be the home button. Thanks, Cameron. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Click " Apply " and then " OK ." document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. As long as you do NOT log into the Windows Its work when I change the guest os one. This black screen will linger for a few seconds, and then the app crashes. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Why the BIG DEAL you made out of it? NO! 4. Renaming the file worked Thankfully the fix is a pretty simple one. was IRRELEVANT to this specific issue. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Want to give it a try for yourself? I only can click the "(Console) - Connected" session. Splashtop did sometimes have a slight lag when screen . Fixed Windows 10 Remote Desktop mouse issue. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. When youre done with the session, just click the End session button at the left of the footer toolbar. Id definitely like to hear of a permanent solution to this as its damn annoying. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. My name is Helga York. (Mine shows disabled if I use the function key to disable it- surprise..:)) (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). and our Go to your Splashtop web consoleto manage your account. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Based on your instructions I dug out an alternative fine grained solution. Ok, so it's a touchpad issue. THANK YOU for sharing. Welcome to the Snap! Close the file manager to return to remote desktop control. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Reinstall Google Chrome. Remember that each SOS license allows 1 technician at a time to use SOS. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. For disconnect issue when switching users, we can't reproduce the issue in-house. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Addicted to coffee. After they install and run the app, the experience is the same. Copyright 2023 Splashtop Inc. All rights reserved. Change), You are commenting using your Facebook account. not really a solution but can help debug/address the issue. (Idk why) Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Welcome to the Snap! thanks for leaving the comment. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Vincent (the first responding tech have this same information?Why did Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. We will need your help to reproduce the issue then collect logs. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Our team reviewed the video. Create a new remote connection to the Windows machine and start printing. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. This has been bugging me since recent windows update. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Say hello to your cursor when editing text again! (LogOut/ Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Click Continue to hide the hints and view the remote computer screen. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Wait for Windows to detect the mouse again once the installation is complete. I found this post while researching how other people have fixed the problem. Splashtop enables remote access to Windows and Mac computers from iOS devices. Geez, you may as well have recommended trying to open Excel without issue. To continue this discussion, please ask a new question. The purpose of this function is to prevent other people from accessing the connected host remote computer. (since I got my Surface Pro 4). ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Users can even execute this via a remote session while connected with Splashtop. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode.

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