vivid seats complaints

Got us a great deal on our tickets love this company. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Showed up after start of game and lot was closed. FAQ. The following is a chronological timing of the events that occurred: I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. My credit card was charged $328.30 that day. She says no digital. Vivid Seats Review: Is it Legit, Reliable or a Scam? Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Vivid Seats Review Summary. I could not attend. I do expect a refund of the differance that the seats should sell for. All I got was a run around, excuses, and finally no response what so ever. I want my $1,500 back in my bank account. Vivid seats is horrible. What I received were tickets in Section B, Row N, Seats 147 & 148. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. We were refused. It is never our intention to make our fans feel this way. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Then the day of the event I got an email cancelling my ticket. The tickets are yours now to you have to figure out what to do. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. They take your money, and you have no valid tickets. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. They refunded, but I am out 2 nights for the hotel. And in checking with the Keillor show I found that the show was not sold out! Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats ranks 25thamong Ticketssites. So, Vivid seats charged an additional $196. I never will again. The total price was $1405.95. Thank you. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. BS. I beleive he explained everything I needed to know, in detail. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. The staff are even more amazing. Avoid purchasing thru Vivid at all cost. It was smooth and I didn't have to do all re-ordering process again. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I spoke with Carlos A over the phone to purchase my tickets. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Its not right that they say they have no control over the seller. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. I do expect a responce and an apology for this overcharge. In one order, my tickets arrived via email within an hour or so. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. He was quick to answer my questions and quick to book my tickets. They are aware of this issue. Very helpful indeed! I own a venue. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Paid $160 for a single ticket for a show that was rescheduled (twice). Takes no accountability for a time glitch that had us go to a show at the wrong time. I never received the email and therefore never accepted the tickets. 07-12-22 at 5:57 A.M. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. If you have any additional questions, we encourage you to reach out to our online support team on social media. Paid over $300 to an event that was postponed minutes before it was scheduled. The second time was one of my worst experiences trying to buy event tickets. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Please Refund at least $1000. Vivid Seats provided fraudulent tickets to me. I had a great experience. My friends and I attend several differant venues and purchase tickets online. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Vivid Seats has 450 employees. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I had to buy either 1 or 3. I will not be using this company again and will never refer a soul. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Full refund and apology for lack of ticket delivery. Gain trust and grow your business with customer reviews. Here are 8 tips for writing great reviews. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid Seats is an independently owned and operated online marketplace. Claim your listing for free to respond to reviews, update your profile and manage your listing. I thought Vivid was a pr0n company. Very deceptive and unfair marketing. Agreed! To sell tickets, they must meet Vivid Seats requirements. Beware. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is an unfair and unnatural economics meant to hurt you. Apply this Vivid Seats coupon code for $15 off first . Accidentally purchased tickets on wrong date and chatted with an agent immediately after. We are absolutely sorry to hear what you experience. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. I don't expect they are willing to give an apology. and their online chat system is useless. All for the seller, not for the customer. We encourage you to reach our to our online support team by sending us DM on social media. I bought my tickets 5 months before the show. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! This was an absolute nightmare. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Vivid charged me 78 dollars for a 30 dollar ticket. We lose as a result of your opportunistic business model. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Thank you Amanda. We'll get you there. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We spent $700 and had our experience ruined for really no good reason. I usually stick to stubhub. Explain your situation and why you wish to receive a refund. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. All they say is their sry, well so am I! The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Do not trust Vivid Seats!!!! We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. 3 for $533.58. We use dedicated people and clever technology to safeguard our platform. Terrible customer service. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Read more Comments: 0 Couldnt cancel that ticket either. UNLV Rebels at Utah State Aggies 2x Football Tickets. The site is a fraud and they are aware. Overall, my experience was very positive. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I complained and they advised these were upgrade tickets and no refund would be issued. I bought tickets 2 months in advance. So I recommend never buying anything from this place. They made me jump through hoops to get my money back. Vivid Seats ranks 27th among Tickets sites. I had to call to verify that these seats are in fact in different rows one behind the other. None of the options worked for us NEVER will I use this company again. But, what I'm reviewing . Mark, your concerns are absolutely matter to us and we certainly value your feedback. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. We understand how this may be upsetting for you. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. They refuse to give a refund due to sending the tickets prior to showtime. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. So I quickly attempted to purchase another ticket. At this venue, Section B is behind the Pit. We believe in full transparency, and strive to ensure our fans are informed. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Finally got my tickets and had a great time speaking to the very helpful gentleman. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. The office is amazing. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Who Sets the Price on Vivid Seats? A link has directed you to this review. It guarantees your tickets will be valid and arrive in time for the event. All Rights Reserved. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Vivid Seats has not responded to my email. You get an email when the tickets are sold, and then you either upload them or ship them. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Request to speak to a Vivid Seats agent. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Never again. Our content is intended to be used for general information purposes only. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Share your photos and videos with others to prove the truth of your words. But, that won't happen with your company. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Companies can ask for reviews via automatic invitations. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Making sure our fans are able to attend their desired event through us is our top priority. This is absurd! Lack of preparation and communication from the recruiter for each step of the process. When the tickets never came, I contacted Vivid repeatedly. That clearly didn't happen bc I received NO TICKETS! I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. We are all set now and appreciate her cheerful assistance. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 3 for $533.58. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Vivid Seats is as legit as ticketing sites come. I paid for the first 15 rows. Just another company who still made money over COVID. Vivid seats will not do anything. I tried calling two hours before my event as the tickets never arrived. I purchased tickets for the New Edition concert through Vivid Seats. This will surely increase the credibility of your complaint. Ratings and Reviews 4.6 out of 5. I would like to warm people to avoid buying tickets through Vivid Seats. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! 2. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Please refund me the differance between what you charged me and what the tickets actually cost. This will help us to determine next steps. Customer service would not help since the event was technically postponed and not cancelled. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. He deserves 10 gold stars! Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Her personality was fantastic and the whole experience was just perfect. Vivid Seats denies these . Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 5.5 Total Score. I then twitted Customer Service and again advised these were upgrade. Customer identification can be provided if needed. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I will always use vivid seats when getting my tickets. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I someone needs to hold ticket brokers responsible. Good Grief. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. They refuse to give refunds for anything. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. 2. bradsaid 1 yr. ago. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. We would like the opportunity to turn this around for you. Despite very different reviews, the site is very popular not only in America but also abroad. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Tickets were electronic via phone. How do I know I can trust these reviews about Vivid Seats? We could not access or find on Ticketmaster and vivid customer dis-service. WRITE REVIEW. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . A refund or seats in RTC4. It went to automated system and never got a person to talk to. Dial 833-228-5143. He'll be heartbroken. As of Oct. 13th 6:38 pm I am unable to access my tickets. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. These were sold from the originator which means there's no reason they couldn't have been refunded. The site didn't show the total of $632.10 until after I purchased the tickets. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. The seller sets the ticket price. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Desired outcome: We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Vivid Seats - Fraudulent agreement / promises made for a full refund This information will help to determine next steps. Leave the paper at home! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Will be buying more tickets from them in the future. Desired outcome: We added millions of opinions to our database and summarized over a million opinions. I just want the Tickets I spent over 2 thousand of my hard earned money on. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Contact Us About The Company Profile For Vivid Seats LLC. Our online support team is here to help resolve your concerns. This is not what I paid for. Day of game they said only had 2 tickets available and sold my other 4. HORRIBLE experience. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent

Yankee Boy Basin Accidents, When Will Peloton Tread Plus Be Available Again, Steve Hilton Wife Photos, Articles V